Privacy Policy

Counta is made by Ruach Tech Ltd (“we”, “us”). This policy explains what happens to your information when you use Counta. If anything here is unclear, email hello@ruac.tech.

Your counts, saved sessions, notes, phrases and settings are stored only on your device. We cannot see them, and they are never sent to us.

When you start a voice session, Counta streams audio from your microphone to our speech-to-text processor, Deepgram, Inc., which acts on our behalf, so it can recognise the phrase you are counting. Audio is sent only while a voice session you started is running, and stops when you stop the session or a phone call interrupts it.

Audio is not recorded or saved on your device or by us. Every connection opts out of Deepgram’s programme for retaining audio to improve its models. The text that comes back is used on your device to match your phrase and is then discarded.

Counta asks for microphone permission only when you first start voice counting. You can turn it off at any time in your device’s settings; tap counting keeps working without it.

To keep your voice minutes, Counta creates an anonymous account with our backend provider, Supabase. It has a random identifier and no name, email address or phone number.

For each block of voice minutes your account uses, we keep a usage record: when it started and ended, how many minutes it used, how many seconds of audio were streamed and how many repetitions were counted. We also record when a voice minutes code is redeemed. We use these records to charge the right number of minutes, return unused ones, and prevent abuse. They contain no audio, transcripts or phrases.

Voice minute packs are bought through the App Store or Google Play. We use RevenueCat, Inc. to record purchases and your minutes balance against your anonymous account. Apple or Google handle payment; we never see your card or payment details.

No advertising, no analytics, no tracking across other apps or websites, and no selling or sharing of your information for marketing.

• Deepgram, Inc. (United States): speech-to-text for voice sessions.
• Supabase, Inc.: the anonymous account and usage records.
• RevenueCat, Inc. (United States): purchases and minutes balance.
• Apple and Google: app distribution and payment.

Some of these providers process information outside the UK. Where they do, they act under contracts with appropriate safeguards for international transfers.

Audio is not kept. Usage records and your minutes balance are kept for as long as your account exists. Information on your device stays until you delete it or the app.

Deleting the app removes everything stored on your device. To have your account, usage records and minutes balance deleted, or to ask for a copy of what we hold, email hello@ruac.tech. Because the account is anonymous, we may ask for details such as when you bought a pack or redeemed a code, so we can find it. Deleting your account also removes any unused voice minutes.

You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk).

Counta is suitable for all ages and does not knowingly collect personal information from children.

If we change how Counta handles your information, or which providers we use, we will update this page first and change the date at the top.

Questions about this policy: hello@ruac.tech.